Flight Attendant Interview Questions and Answers
Use this list of Flight Attendant interview questions and answers to gain better insight into your candidates, and make better hiring decisions.
Flight Attendant overview
When interviewing for a Flight Attendant position, it's crucial to assess candidates' customer service skills, ability to handle emergencies, teamwork, and adaptability. A fun and engaging approach can help reveal their true personality and suitability for the role.
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Sample Interview Questions
đ What made you want to become a flight attendant? âī¸
To understand the candidate's motivation and passion for the role.
Sample answer
I've always loved traveling and meeting new people. Being a flight attendant allows me to combine both passions while providing excellent service!
đĢ How do you handle turbulence, both in the air and in life? đĒī¸
To gauge the candidate's ability to stay calm and composed under pressure.
Sample answer
In the air, I stay calm and reassure passengers. In life, I take a deep breath and tackle challenges one step at a time.
đŊī¸ What's your secret to keeping passengers happy during a long flight? đ
To assess the candidate's customer service skills and creativity.
Sample answer
A warm smile, attentive service, and a few extra snacks can go a long way in making passengers feel comfortable and happy.
đŠââī¸ How would you handle a passenger who is afraid of flying? đŦ
To evaluate the candidate's empathy and problem-solving skills.
Sample answer
I would calmly talk to them, offer reassurance, and provide distractions like movies or music to help ease their anxiety.
đ Can you share a memorable experience you've had with a passenger? đŠī¸
To learn about the candidate's past experiences and how they handle unique situations.
Sample answer
Once, I helped a nervous first-time flyer by explaining the entire process and even gave them a tour of the cockpit. They were so grateful and it made my day!
đ§ŗ How do you stay organized during a busy flight? đ
To determine the candidate's organizational skills and efficiency.
Sample answer
I use a checklist to keep track of tasks and prioritize them based on importance. Staying organized helps me provide better service to passengers.
đ What's your favorite destination and why? đī¸
To get a sense of the candidate's travel interests and enthusiasm for the job.
Sample answer
I love Tokyo for its vibrant culture and delicious food. Every visit feels like a new adventure!
đĄī¸ How would you handle an emergency situation on board? đ¨
To assess the candidate's ability to stay calm and take charge during emergencies.
Sample answer
I would follow the safety protocols, keep passengers calm, and work with my team to ensure everyone's safety.
đ¤ How do you ensure good teamwork with your fellow crew members? đ¯
To evaluate the candidate's teamwork and communication skills.
Sample answer
Open communication and mutual respect are key. I always make sure to support my colleagues and work together to provide the best service.
đ How do you keep your energy and enthusiasm up during long flights? â
To understand the candidate's stamina and ability to stay positive.
Sample answer
I stay hydrated, take short breaks when possible, and remind myself of the joy I bring to passengers' journeys.
Red Flags
Look out for these red flags when interviewing candidates for this role:
- Lack of enthusiasm for the role or travel.
- Inability to stay calm under pressure.
- Poor communication or teamwork skills.
- Negative attitude towards customer service.
- Inflexibility or resistance to change.
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