Cabin Crew Interview Questions and Answers

Sample Interview Questions

• What made you want to become a cabin crew member? ️

  Purpose: To understand the candidate's motivation and passion for the role.

  Sample answer

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  I've always loved traveling and meeting new people. Being a cabin crew member allows me to combine both passions while ensuring passengers have a great experience!

• How would you handle a passenger who is afraid of flying?

  Purpose: To gauge the candidate's empathy and customer service skills.

  Sample answer

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  I would calmly reassure them, offer some comforting words, and provide distractions like magazines or music to help ease their anxiety.

• ️ What's your favorite in-flight meal to serve and why?

  Purpose: To see if the candidate has a positive attitude towards their duties.

  Sample answer

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  I love serving the special meals because they often come with a personal story or dietary need, and it feels great to make someone's flight more comfortable.

• Can you share a time when you went above and beyond for a passenger?

  Purpose: To assess the candidate's dedication and willingness to exceed expectations.

  Sample answer

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  Once, I helped a passenger who was celebrating their birthday by organizing a small surprise with the crew. It made their day and was a memorable experience for everyone!

• How do you stay organized during a busy flight?

  Purpose: To evaluate the candidate's organizational skills and ability to multitask.

  Sample answer

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  I use a checklist and prioritize tasks based on urgency. Staying calm and focused helps me manage my time effectively.

• How do you handle working with a diverse team?

  Purpose: To understand the candidate's teamwork and adaptability.

  Sample answer

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  I embrace diversity and enjoy learning from my colleagues' different backgrounds. It makes the job more enriching and helps us provide better service to passengers.

• What would you do in case of an emergency on board?

  Purpose: To assess the candidate's ability to stay calm and act quickly in emergencies.

  Sample answer

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  I would follow the safety protocols, keep passengers calm, and ensure everyone is aware of the emergency procedures. Safety is always the top priority.

• How do you ensure passengers have a positive experience from takeoff to landing?

  Purpose: To gauge the candidate's customer service philosophy.

  Sample answer

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  I greet passengers with a smile, attend to their needs promptly, and ensure they feel comfortable and valued throughout the flight.

• What's the most interesting item you've seen in a passenger's carry-on? ️‍ ️

  Purpose: To see if the candidate has a sense of humor and curiosity.

  Sample answer

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  Once, a passenger had a miniature bonsai tree in their carry-on. It was a unique and delightful surprise!

• How do you handle jet lag and long hours?

  Purpose: To understand the candidate's ability to manage the physical demands of the job.

  Sample answer

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  I stay hydrated, maintain a healthy diet, and try to get as much rest as possible. I also use downtime to relax and recharge.