Restaurant Server Interview Questions and Answers
Use this list of Restaurant Server interview questions and answers to gain better insight into your candidates, and make better hiring decisions.
Restaurant Server overview
When interviewing for a Restaurant Server position, it's important to assess the candidate's customer service skills, ability to handle high-pressure situations, and their knowledge of food and beverages. Look for a friendly demeanor, quick thinking, and a passion for hospitality. 🥂🍽️
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Sample Interview Questions
What's your favorite dish to recommend to customers and why? 🍝
To gauge their enthusiasm for the menu and ability to make recommendations.
Sample answer
I love recommending our signature pasta because it's a crowd-pleaser and always gets rave reviews! Plus, it's a great conversation starter. 😋
How do you handle a situation where a customer is unhappy with their meal? 😟
To assess their problem-solving and customer service skills.
Sample answer
I would listen to their concerns, apologize sincerely, and offer a solution like a replacement dish or a discount. It's all about making sure they leave happy! 😊
Can you describe a time when you had to work under pressure during a busy shift? 🏃♂️
To understand their ability to handle stress and multitask.
Sample answer
During a holiday rush, I managed to keep my cool by staying organized and communicating effectively with my team. We got through it with smiles and satisfied customers! 💪
How do you keep yourself motivated during a long shift? ⏳
To see their dedication and passion for the job.
Sample answer
I stay motivated by focusing on providing excellent service and thinking about the positive impact I can have on someone's dining experience. Plus, a good playlist helps! 🎶
What's the most memorable customer interaction you've had? 🥳
To learn about their customer service experiences and personal touch.
Sample answer
Once, I helped a couple celebrate their anniversary by arranging a surprise dessert. Their gratitude and smiles made my day! 🥂
How do you ensure accuracy when taking orders? 📝
To evaluate their attention to detail and reliability.
Sample answer
I always double-check orders with customers and use a notepad or POS system to ensure everything is correct. Accuracy is key to a great dining experience! ✅
What do you enjoy most about working in the restaurant industry? 🍴
To understand their passion and commitment to the field.
Sample answer
I love the fast-paced environment and the opportunity to meet new people every day. Making someone's meal special is incredibly rewarding! 🌟
How do you handle a situation where a coworker is not pulling their weight? 🤔
To assess their teamwork and conflict resolution skills.
Sample answer
I would try to offer help and communicate openly with them. If the issue persists, I would involve a manager to find a solution. Teamwork makes the dream work! 🤝
Can you describe your experience with handling cash and using a POS system? 💵
To evaluate their technical skills and trustworthiness.
Sample answer
I have experience with various POS systems and always ensure accurate cash handling by double-checking transactions and maintaining a balanced till. Precision is crucial! 💳
How do you stay updated on menu changes and specials? 📋
To see their commitment to staying informed and providing excellent service.
Sample answer
I make it a point to attend pre-shift meetings and read any updates from the kitchen. Knowing the menu inside out helps me serve customers better! 🥗
Red Flags
Look out for these red flags when interviewing candidates for this role:
- Lack of enthusiasm or interest in the restaurant industry.
- Poor communication skills or inability to handle stressful situations.
- Negative attitude towards teamwork or customer service.
- Inability to provide specific examples of past experiences.
- Lack of attention to detail or accuracy in order taking.
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