Restaurant Server Interview Questions and Answers

Sample Interview Questions

• What's your favorite dish to recommend to customers and why?

  Purpose: To gauge their enthusiasm for the menu and ability to make recommendations.

  Sample answer

  “

  I love recommending our signature pasta because it's a crowd-pleaser and always gets rave reviews! Plus, it's a great conversation starter. 😋

• How do you handle a situation where a customer is unhappy with their meal?

  Purpose: To assess their problem-solving and customer service skills.

  Sample answer

  “

  I would listen to their concerns, apologize sincerely, and offer a solution like a replacement dish or a discount. It's all about making sure they leave happy! 😊

• Can you describe a time when you had to work under pressure during a busy shift? ‍ ️

  Purpose: To understand their ability to handle stress and multitask.

  Sample answer

  “

  During a holiday rush, I managed to keep my cool by staying organized and communicating effectively with my team. We got through it with smiles and satisfied customers! 💪

• How do you keep yourself motivated during a long shift? ⏳

  Purpose: To see their dedication and passion for the job.

  Sample answer

  “

  I stay motivated by focusing on providing excellent service and thinking about the positive impact I can have on someone's dining experience. Plus, a good playlist helps! 🎶

• What's the most memorable customer interaction you've had?

  Purpose: To learn about their customer service experiences and personal touch.

  Sample answer

  “

  Once, I helped a couple celebrate their anniversary by arranging a surprise dessert. Their gratitude and smiles made my day! 🥂

• How do you ensure accuracy when taking orders?

  Purpose: To evaluate their attention to detail and reliability.

  Sample answer

  “

  I always double-check orders with customers and use a notepad or POS system to ensure everything is correct. Accuracy is key to a great dining experience! ✅

• What do you enjoy most about working in the restaurant industry?

  Purpose: To understand their passion and commitment to the field.

  Sample answer

  “

  I love the fast-paced environment and the opportunity to meet new people every day. Making someone's meal special is incredibly rewarding! 🌟

• How do you handle a situation where a coworker is not pulling their weight?

  Purpose: To assess their teamwork and conflict resolution skills.

  Sample answer

  “

  I would try to offer help and communicate openly with them. If the issue persists, I would involve a manager to find a solution. Teamwork makes the dream work! 🤝

• Can you describe your experience with handling cash and using a POS system?

  Purpose: To evaluate their technical skills and trustworthiness.

  Sample answer

  “

  I have experience with various POS systems and always ensure accurate cash handling by double-checking transactions and maintaining a balanced till. Precision is crucial! 💳

• How do you stay updated on menu changes and specials?

  Purpose: To see their commitment to staying informed and providing excellent service.

  Sample answer

  “

  I make it a point to attend pre-shift meetings and read any updates from the kitchen. Knowing the menu inside out helps me serve customers better! 🥗