Unit Secretary Interview Questions and Answers

Sample Interview Questions

• Can you tell us about a time you had to juggle multiple tasks at once? ‍ ️

  Purpose: To assess multitasking abilities and time management skills.

  Sample answer

  “

  Sure! Once, I had to manage patient records, answer phone calls, and assist with scheduling all at the same time. I stayed calm, prioritized tasks, and everything was completed on time.

• How do you keep yourself organized in a busy environment? ️

  Purpose: To understand organizational skills and methods.

  Sample answer

  “

  I use a combination of digital calendars and physical planners. Color-coding tasks and setting reminders help me stay on top of everything.

• What would you do if you received a call from an upset patient?

  Purpose: To evaluate communication and conflict resolution skills.

  Sample answer

  “

  I would listen carefully, empathize with their concerns, and try to resolve the issue or direct them to someone who can help.

• How familiar are you with medical terminology?

  Purpose: To gauge knowledge of medical terms and jargon.

  Sample answer

  “

  I have taken a medical terminology course and have experience working in a healthcare setting, so I am quite familiar with the terms used.

• Describe a time when you had to handle confidential information.

  Purpose: To assess understanding of confidentiality and privacy.

  Sample answer

  “

  In my previous job, I handled patient records and always ensured they were stored securely and only shared with authorized personnel.

• How do you handle stress during peak hours? ⏰

  Purpose: To understand stress management techniques.

  Sample answer

  “

  I take deep breaths, stay focused on one task at a time, and remind myself that staying calm helps me work more efficiently.

• What software or tools are you proficient in? ️

  Purpose: To evaluate technical skills and software proficiency.

  Sample answer

  “

  I am proficient in Microsoft Office Suite, various scheduling software, and electronic health record systems.

• How do you ensure accuracy when entering data? ️

  Purpose: To assess attention to detail and accuracy.

  Sample answer

  “

  I double-check my entries, use spell-check tools, and review data periodically to ensure everything is correct.

• Can you describe a time when you went above and beyond for a patient or colleague?

  Purpose: To understand dedication and willingness to help others.

  Sample answer

  “

  Once, I stayed late to help a colleague finish a project because I knew it was important for patient care. It felt great to support the team.

• How do you stay updated with changes in healthcare regulations?

  Purpose: To gauge commitment to continuous learning and staying informed.

  Sample answer

  “

  I subscribe to healthcare newsletters, attend workshops, and participate in online courses to stay informed about the latest regulations.